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We ship all orders via UPS within 24 hours of receipt using the shipping method you select during check-out.  (Orders received on weekends or holidays are shipped within 24 hours of the following business day.)  We will send you notification when your order is received and again when your order ships.

Orders cannot be changed or cancelled after we have sent notification that your order has shipped.

We are not responsible for lost or stolen packages that are delivered to the address you provide.  We are happy to provide you with tracking information for further investigation, upon request.

Unopened and unused purchases may be returned for a refund within 14 days of purchase.  The purchased item(s) should be sent to Curl Theory Products, 15480 Annapolis Road #202-224, Bowie, MD 20715.  You must include your receipt with the return or a refund will not be issued.  We will send you notification when your refund has been processed.  Please allow at least two weeks for processing.