Policies & FAQs

CHILDREN

Children ages five and older who are being serviced are welcome at Curl Theory. If your hair or your child's hair has recently been braided or maintained in a style where excessive tangling may have occurred, please be sure to detangle your hair or your child's hair prior to the salon visit or we may be required to charge an additional detangling service fee. Please alert us to any unusual conditions such as these when booking your appointment so that we can ensure we have blocked sufficient time for your needs and honor the appointment as scheduled.

PAYMENT

We gladly accept cash, MasterCard, Visa, American Express and Discover. We do not accept personal checks. Payment is due in full upon service completion. Tips are welcome and should be paid at the front desk so the IRS won't stalk us!

TIMELINESS

Traffic, late project deadlines, bad directions – it happens and we get it. At the same time, we are working our hardest to serve the rest of our guests promptly and efficiently. We cannot guarantee that we will be able to serve you if you are not on time and we reserve the right to begin serving other guests in your absence. Call us and keep us informed!

CANCELLATIONS

Currently, we are booking appointments by telephone. This allows us to assess your needs and assist you with choosing the services that you want. We are happy to set aside designated time to serve you. As such, last-minute cancellations and no-shows adversely impact the salon team and other customers who are seeking appointments with us. We require that you notify us by phone at least 24 hours in advance if you need to cancel your appointment so that we can service someone else in your absence. We charge a 20% fee for cancellations made less than 24 hours in advance and for no-show appointments and we collect credit card information at the time of booking for this purpose.

FOOD

Can you bring your latte? Yes! Your burrito? Um, no. Our “no food” policy is designed to keep the salon as beautiful as possible for you!

RETURN

If you are unsatisfied with a retail product you have purchased, please do not hesitate to return it to us within 14 days along with your purchase receipt and we will refund your money in the form of the original payment. This policy applies to all product manufacturers that accept product returns.